Hybrid IT Operations Coordinator

at Rettie

• Job title: IT Operations Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cyber Security
• Location requirements: Hybrid, Edinburgh, United Kingdom

About the role

• IT Operations Coordinator facilitating IT operations within a hybrid role; focused on coordination and support. Responsibilities include managing IT queries and systems efficiently.

Responsibilities

• Coordinating day-to-day IT operations across the business
• Acting as a primary point of contact for IT-related queries and issues, triaging and progressing as appropriate
• Working with outsourced IT support partners to ensure effective helpdesk delivery and issue resolution
• Monitoring and escalating support issues where required to maintain service quality
• Procuring and coordinating end user IT equipment such as laptops, mobiles, and peripherals
• Managing IT onboarding and offboarding processes for starters and leavers, including equipment provision and access
• Supporting and administering core business systems and platforms, including Microsoft 365 and business applications
• Supporting the maintenance and organisation of SharePoint sites, content, and structures
• Assisting with Microsoft licensing administration, including licence assignment and user access
• Supporting user administration tasks such as profile updates, group membership, and access changes
• Working closely with colleagues to understand operational needs and improve how systems and processes are used
• Liaising with external suppliers and service providers where required
• Supporting system adoption through clear guidance, documentation, and user support
• Supporting the delivery of business IT projects, including user communications and change support for new platforms
• Assisting with the rollout of cyber security and information security initiatives across the business
• Maintaining accurate records, documentation, and operational processes

Requirements

• Experience in an operational, systems, or coordination role
• Confidence working with business systems or CRM platforms
• Some experience working with Microsoft 365 and SharePoint
• Experience coordinating with third party suppliers or service providers
• Strong organisational and communication skills
• The ability to work independently while knowing when to seek guidance
• A practical, problem solving mindset

Benefits

• Fixed-term maternity cover
• Structured onboarding plan
• Ongoing guidance from IT Director
• Support for professional development