Bilingual Customer Service Representative for Auto Claims supporting customers in English and French. Engaging with inquiries and processing claims while ensuring quality service and support.
RS
Hybrid Customer Advisor / Customer Service Representative – Energy (commission-based)
Posted 2 months ago
About the role
- Kundenberater in der Energiebranche, verantwortlich für Verträge, Tarife und Rechnungen. Teil eines internationalen Teams bei einem führenden Call Center Dienstleister.
Responsibilities
- You handle customer inquiries — by phone and in writing — regarding contracts, tariffs and invoices.
- Questions about supplier switches, electricity and gas connections and their contracts are part of your daily work.
- You are the service contact who brings a smile to the faces of your customers.
- With excellent advice, customers are in the best hands with you.
Requirements
- Motivation and willingness to learn during our basic training in the first weeks.
- You are communicative and have German language skills at C1 level.
- Independent and conscientious work are essential to you.
- You are empathetic and take a solution-oriented approach to customers' concerns.
- You live in Salzwedel or the surrounding area.
Benefits
- Secure job with a permanent employment contract from day one.
- Fixed salary of €2,460.00 for full-time employment + attendance bonus of €0.50 per hour.
- Additional commissions and performance bonuses.
- Vacation entitlement scaled up to 30 days — starting at 24 days.
- Commuter benefit (subsidy for the Deutschlandticket).
- Fully paid, intensive full-time basic training and subsequent supported onboarding with close professional on-site support after the basic training.
- Part-time possible from 30 hours/week.
- Reliable planning security 6 weeks in advance with a rolling shift schedule, including the possibility to have input on scheduling.
- Advancement opportunities through talent development.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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