Senior Engineer designing and developing advanced contact center solutions at Ascensus. Leading implementation of NICE inContact or CXone technologies with a focus on innovation and customer engagement.
About the role
- Call Center Agent in telecommunications for regiocom handling customer inquiries via phone and email. Providing customer support and ensuring satisfaction with service offerings.
Responsibilities
- Handle customer inquiries by phone and in writing
- Answer service questions about plans, products, and services
- Maintain customer data in our systems
- Contribute to customer satisfaction
Requirements
- Excellent German language skills, both written and spoken
- Proficient with common PC applications
- Enjoy advising customers and resolving customer issues
- Communicate clearly and in a structured manner
- Strong PC skills and quick learning ability
- Interest in telecommunications and sales
- Work independently and conscientiously
- Available to work flexible hours
Benefits
- Fixed salary €1,400 gross + uncapped commissions
- Permanent contract from day one
- Intensive, fully paid on-site training
- Private health and life insurance coverage
- Part-time or full-time options available
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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