Contact Center Quality Manager at IQVIA managing quality operations and processes in a client - facing role. Ensuring adherence to standards and driving team performance for superior customer service.
About the role
- Call Center Agent in telecommunications offering customer support via phone and email. Engaging with clients on contracts, rates, and billing inquiries.
Responsibilities
- Bring a smile to customers’ faces
- Support our customers by phone and in writing — covering contracts, plans and billing
- Respond to service inquiries about plans, products and services
- Maintain customer data in our systems
- Contribute to customer satisfaction by ensuring clients feel well advised and supported
Requirements
- Excellent command of German, both written and spoken
- Proficient with standard PC applications
- Enjoy advising people and resolving customer issues
- Ability to work in a structured manner, communicate clearly and think with a solution-oriented mindset
- Strong PC skills and ability to quickly learn new tools
- Affinity for telecommunications and sales
- Able to work independently and conscientiously
- Flexible availability for working hours
Benefits
- Fixed salary €1,400 gross + uncapped commissions
- Permanent employment contract from day one
- Intensive, fully paid on-site training and ongoing support from subject-matter contacts, trainers and coaches
- Kick-start your development with our "Talent" training program
- Private health and life insurance coverage
- Part-time or full-time possible: 20–40 hours/week
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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