GA
Asesor telefónico de Atención al Cliente para Entel Chile que recibe y gestiona llamadas. Se requiere trabajo híbrido y disponibilidad para capacitación presencial.
About the role
- Coordinating Contact Center team to manage service objectives and metrics in automotive sector. Identifying performance issues and implementing corrective actions for continuous improvement.
Responsibilities
- Gestionar de forma integral el equipo de agentes del Contact Center
- Garantizar el cumplimiento de los objetivos y métricas del servicio
- Supervisar y distribuir la carga de trabajo y prioridades del servicio
- Asesorar al equipo en cuestiones operativas, procedimientos y escalaciones
- Seguimiento de las métricas de rendimiento y confección de informes de reporte
- Apoyar en la implantación de proyectos piloto e implantación de nuevos servicios
- Identificar problemas de rendimiento y desarrollar planes de acción
Requirements
- Formación en Automoción o Electromecánica
- Sólida experiencia gestionando equipos de Contact Center
- Tener un nivel de inglés C1
- Tener un nivel avanzado de Office 365
- Conocimiento en herramientas de análisis y visualización de datos (Power BI, Tableau, etc.)
- Conocimiento de herramientas de ticketing y CRM
Benefits
- Oportunidad de crecimiento profesional
- Formación continua
- Estabilidad laboral
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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