Senior Contact Center Engineer leading design and support of Cisco's contact center platforms. Focusing on UCCE, AWS Connect, and enhancing customer experience across systems.
About the role
- Centralized Call Center Operator supporting patient dining services by handling calls and entering meal orders. Ensuring patient dietary needs while communicating with management and dispatch team.
Responsibilities
- Supports patient dining services by answering incoming calls and entering patient meal orders
- Performs and coordinates duties related to dispatch and scheduling
- Responsible for receiving calls for service; prioritizes and coordinates service requests
- Works closely with management and the dispatch team to communicate needs and ensure timely guest service
- Handles and maintains records and documentation of service requests; uses software to log activity
- Provides customer service while maintaining a friendly and effective demeanor
Requirements
- Previous experience in transportation dispatch or related field preferred
- Must have a solid understanding of software applications
- Demonstrates strong social skills, accuracy, and attentional to detail
- Proven interpersonal and communication skills, both written and verbal
- Must be available to work flexible hours including evenings and weekends
Benefits
- Flexible hours
- Inclusivity program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
GA
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