N1 Support Analyst managing customer issues for an IoT solutions company. Providing first - level support for fleet management and IoT devices.
About the role
- 客户服务代表，负责接听并处理客户请求和投诉。提供高质量的客户服务以确保客户满意。
Responsibilities
- 及时并专业地接待和处理通过免费电话拨打的所有来电
- 根据请求的性质将票据分配给相关内部部门或人员
- 在整个过程中与客户保持清晰和主动的沟通
Requirements
- 大专以上学历，相关领域
- 经验要求：0-2年
- 客户数据管理
- 客户服务
- 客户满意度测量
- 客户关系管理
Benefits
- 参加持续的培训课程、研讨会和研讨会，以增强产品知识和服务技能
- 持续达到或超过分配的个人和团队绩效目标
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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