Senior Manager, Customer Success driving strategies for customer satisfaction and retention at Euna Solutions. Leading a team to deliver exceptional customer experiences in a hybrid work environment.
About the role
- Customer Success Associate at Orbital Copilot contributing to AI transformation in commercial real estate. Supporting high-profile clients in legal tech adoption and service delivery.
Responsibilities
- Own and Elevate Customer Support
- Manage inbound support channels and ensure timely, high-quality resolution.
- Build deep product literacy and become a trusted product expert internally.
- Identify recurring themes and share structured feedback with Product and Engineering.
- Support Adoption & Delivery
- Assist with onboarding, training sessions, and rollout initiatives.
- Prepare materials and coordinate customer enablement efforts.
- Join in-person client visits and implementation sessions.
- Build Domain & Commercial Expertise
- Learn how enterprise SaaS renewals and expansions are run.
- Observe and participate in executive-level conversations.
- Develop the communication skills and customer instincts required to progress into full account ownership.
Requirements
- Has 1–2 years in Customer Success or
- Has experience working within a law firm (e.g., solicitor training contract, associate, real estate legal experience)
- Or has exposure to legal tech and wants to move into SaaS
- Strong written and verbal communication.
- Intellectual curiosity about AI and technology.
- High ownership mentality.
- Comfort interacting with senior legal stakeholders.
- Ambition to grow into an end-to-end portfolio owning role.
Benefits
- 401(k) Plan: Match 100% of contribution up to 4% of salary.
- Paid Time Off (PTO): 20-days per year.
- Sick Time off: 40 hours
- Health Insurance: Competitive medical, dental, and vision plan.
- Professional Development: $1,200 stipend per year
- Commuter Benefits: Allocate pre-tax earnings to cover eligible commuting expenses.
- In-Office Perks: Late night office dinner and weekly team meals.
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