Senior CRM Analyst joining Tania Bulhões to enhance luxury brand relationships through data - driven strategies. Focus on consumer experiences and commercial results in a dynamic team environment.
About the role
- Coordenador managing CRM platforms for client engagement at Banco Mercantil. Involvement in strategic business and technology initiatives focusing on customer experience.
Responsibilities
- Management of the CRM platforms used by the frontline for customer service and business operations;
- Management of projects and the support/maintenance backlog;
- Proposing customer-focused business and technology strategies;
- Collaborating with the frontline to evaluate improvements and enhancements to the CRM platforms.
Requirements
- Bachelor’s degree in Production Engineering, Business Administration, Information Systems, or related fields;
- Experience with Salesforce: Financial Services Cloud;
- Knowledge of CRM strategies;
- Experience with data extraction and manipulation tools (SQL);
- Proficiency in Excel (pivot tables, VLOOKUP, etc.);
- Experience in managing performance indicators (KPIs);
- Experience in project management.
Benefits
- Meal and food allowance (if preferred, you may receive both amounts on a single meal card);
- Health insurance;
- Dental plan;
- Childcare assistance;
- Life insurance;
- Private pension plan;
- Wellhub;
- Mercantil Development Academy;
- Profit Sharing (PLR);
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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