Hybrid Coordinator, CRM Platforms

at Banco Mercantil

• Job title: Coordinator, CRM Platforms
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, SQL
• Location requirements: Hybrid, Belo Horizonte, Brazil

About the role

• Coordenador managing CRM platforms for client engagement at Banco Mercantil. Involvement in strategic business and technology initiatives focusing on customer experience.

Responsibilities

• Management of the CRM platforms used by the frontline for customer service and business operations;
• Management of projects and the support/maintenance backlog;
• Proposing customer-focused business and technology strategies;
• Collaborating with the frontline to evaluate improvements and enhancements to the CRM platforms.

Requirements

• Bachelor’s degree in Production Engineering, Business Administration, Information Systems, or related fields;
• Experience with Salesforce: Financial Services Cloud;
• Knowledge of CRM strategies;
• Experience with data extraction and manipulation tools (SQL);
• Proficiency in Excel (pivot tables, VLOOKUP, etc.);
• Experience in managing performance indicators (KPIs);
• Experience in project management.

Benefits

• Meal and food allowance (if preferred, you may receive both amounts on a single meal card);
• Health insurance;
• Dental plan;
• Childcare assistance;
• Life insurance;
• Private pension plan;
• Wellhub;
• Mercantil Development Academy;
• Profit Sharing (PLR);