Area Manager enhancing operational efficiency and customer satisfaction for JM&A Group automotive service departments. Establishing relationships within the assigned region with a focus on dealer clients' growth and profitability.
About the role
- Director of Operations overseeing 8-10 restaurants in Sacramento/Bay Area. Focusing on leadership, profitability, and guest satisfaction in a high-volume environment.
Responsibilities
- Serve as the market leader for approximately 8-10 Operating Company restaurants within a division
- Report to a Regional Vice President of Operations
- Ensure that restaurant leadership teams within the market execute at an optimal level in order to drive profitable Same-Restaurant-Sales and Guest Count growth
- Ensure 100% compliance to the Operating Company’s HR, Finance, and other functional standards and processes
- Coach and develop General Managers, coaching and developing high-potential Restaurant Managers
- Contribute to the identification, development, retention, and promotion of high-potential, diverse talent within a market
Requirements
- Experience leading a team of Restaurant Managers and creating accountability for performance including increased sales, high levels of guest and employee satisfaction, and consistent compliance of standards
- Experience in supporting new restaurant growth and coaching new restaurant management teams
- Able to execute business plans for profitable Guest Count and Same-Restaurant-Sales growth within a market
- Able to deliver Operations Excellence
- Able and willing to hold crucial conversations with leadership teams about guest service and employee experiences
- Demonstrated skill at coaching and providing feedback to developing leaders
- Able to monitor trends and make adjustments to operations as required
- Demonstrated strength in identifying and developing high potential leaders and building a diverse bench to support business growth
- Successful operation of a high volume unit that operates with operational excellence and high levels of guest and employee satisfaction
- Multi-unit operational skills at the restaurant level
- Demonstrated strength in identifying and building a diverse team; and coaching and developing managers
- Bachelor’s degree preferred.
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