Operations Officer supporting residential and commercial mortgages as part of ING's Mortgage Services team. Verifying documents and ensuring timely completion of customer operations processing.
About the role
- Operations Coordinator responsible for MDT workload scheduling and coordination of maintenance orders at Algonquin Power & Utilities Corp. Engaging with diverse talent across North America in a non-remote role.
Responsibilities
- Monitors, controls and reschedules MDT workload as appropriate; reads all system generated reports and makes preparations for next day operations
- Generates completing, closing, and canceling service orders
- Coordination, input, review and validation of all payroll functions
- Dispatches leak and emergency orders to Service Technicians
- Monitors, schedules, and processes ITRON meter reading routes, assigns priorities to calls, and schedules orders for appropriate construction and maintenance personnel
- Prepares, distributes, and maintains daily line locates
- Interact with customers in-person to answer questions, provide tariffs, etc.
- Generates and maintains various logs and reports on a daily, weekly and monthly basis
- Investigates measurement errors and coordinates adjustments
- Codes, validates, and processes vendor and contractor invoices
- May initiate, receive and confirm purchase orders and requisitions
- Assists service and construction and maintenance personnel by communicating pertinent data and other information related to various situations
- Provides administrative and clerical support to field operations including help in SAP
- Performs other related duties as required
Requirements
- A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED)
- Two years’ experience in customer service or a closely related field
- Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide basic types of factual information
- Requires the ability to perform basic addition, subtraction, multiplication and division
- Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks
Benefits
- Collaborative environment with a genuine flexible working policy
- 401k Plan with matching
- Share purchase/match plan
- Leadership Development Program
- Volunteer paid days off
- Employee Assistance Program
- Achievement fund
- Free parking
- Variety of Health & Wellness programs
- Discount and Perks program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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