Hybrid Manager, Software Engineering – Red Hat Training

Posted 2 weeks ago

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About the role

  • Manager leading a team of IT professionals in delivering global training and certification services at Red Hat. Fostering a culture of psychological safety and continuous learning.

Responsibilities

  • Lead a distributed team of IT professionals, including Software Engineers, QA Engineers, Business Systems Analysts, and/or Support Technicians
  • Provide coaching, mentorship, and regular performance feedback to help team members grow and thrive
  • Collaborate closely with cross-functional stakeholders to shape roadmaps, plan releases, evaluate and leverage vendor partnerships, and negotiate vendor contracts
  • Align project goals with team capacity, define clear requirements, and ensure healthy delivery practices
  • Maintain open, proactive communication with stakeholders and senior leaders about business goals, progress, risks, and decision points
  • Guide the technical direction of the team’s systems, emphasizing sustainable/automated practices, code quality, and customer experience
  • Champion knowledge-sharing, documentation, and process improvement to support long-term success
  • Oversee IT initiatives such as system upgrades, software implementations, and infrastructure enhancements
  • Help define and uphold IT policies and procedures that promote secure, reliable systems
  • Conduct regular audits and risk assessments to identify and address security vulnerabilities or issues with data privacy and/or system integrity
  • Ensure compliance with relevant regulations and standards, such as GDPR and PII initiatives
  • Stay engaged with new technologies and practices to keep our systems evolving in step with the industry

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field;
  • 5+ years of experience as a software engineer
  • 3+ years of experience as a people manager of a software engineering team
  • 3+ years of experience leading Agile teams, ideally with Jira implementation experience
  • Experience in growing a team's operational maturity, promoting a blameless culture, and advocating for best practices in observability, automation, toil reduction, incident response, and root cause analysis
  • A track record of managing IT operations, systems, or teams; experience in training or learner-facing platforms is a bonus
  • Working knowledge of IT infrastructure, security standards, and modern software development practices
  • Relevant technical certifications are a plus.

Benefits

  • Flexible work arrangements
  • Professional development opportunities

Job title

Manager, Software Engineering – Red Hat Training

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridPuneIndia

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