Senior Facilitator for Northrop Grumman developing and delivering training programs for BD and Capture teams. Focusing on adult learning and instructional design for workforce improvement in major US locations.
About the role
- Business Development Representative at Redemption Plus generating sales leads and supporting Account Executives. Engage prospects, maintain CRM data, and contribute to sales pipeline value.
Responsibilities
- Engage inbound leads within 1 hour via phone, email, or text
- Qualify prospect fit using our BANT framework (Budget, Authority, Need, Timeline)
- Conduct discovery calls to understand business needs and pain points
- Book qualified demos and site visits for Account Executives
- Re-engage dormant accounts and identify expansion opportunities
- Maintain accurate records for all leads, contacts, accounts, and opportunities
- Log all calls, emails, and meeting notes in Salesforce within 24 hours
- Update lead statuses and pipeline stages in real-time
- Generate weekly reports on lead flow, conversion rates, and pipeline health
- Assist AEs with quote preparation and proposal coordination
- Support new customer onboarding and initial order setup
- Respond to customer inquiries and route to appropriate team members
- Coordinate trade show logistics, booth setup, and lead capture
- Participate in weekly sales training and product knowledge sessions
- Shadow Account Executives on customer calls and meetings
- Stay current on industry trends, competitor offerings, and our product line
- Develop skills in objection handling, negotiation, and closing techniques
Requirements
- Bachelor’s degree in Business, Marketing, Communications, or related field — or equivalent experience
- 2+ years of experience in sales support, inside sales, or customer service (B2B preferred)
- CRM Proficiency: Hands-on experience with Salesforce or similar CRM platforms
- Strong written and verbal communication skills
- Highly organized, detail-oriented, and proactive with follow-through
- Ability to manage multiple priorities and maintain accuracy in a fast-paced environment
- Experience with tools like LinkedIn Sales Navigator, ZoomInfo, or similar platforms (preferred)
- Familiarity with sales processes, pipeline stages, and basic forecasting (preferred)
- Experience supporting field sales teams or working in a growth-oriented company (preferred)
- Comfort with Google Workspace and Microsoft Office (preferred)
Benefits
- Health, Dental & Vision Insurance (company contributes 80%)
- 401(k) with company match (fully vested immediately)
- Flexible PTO Policy
- Hybrid Work Model (3 days onsite in Taunton, MA / 2 days remote)
- Quarterly Team Events (we actually have fun together)
- Annual Performance Reviews with transparent promotion criteria
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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