Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Customer Operations Specialist ensuring safe, compliant, and high-quality customer experience in iGaming. Focused on risk assessments, fraud reviews, and customer interactions primarily via email.
Responsibilities
- Handle customer contacts, ensuring professional, compliant, and timely responses
- Perform customer risk assessments, including KYC, AML and responsible gambling reviews
- Review and investigate potentially fraudulent activity, payment issues, and account irregularities
- Maintain accurate case documentation and audit-ready records
- Contribute to continuous improvement of customer operations processes and workflows
- Support the configuration and ongoing optimization of customer support and self-help tools where relevant
Requirements
- Fluent Swedish (written and spoken)
- Experience within iGaming or online casino operations, preferably in customer support, payments, fraud, or risk-related roles
- Good understanding of Swedish gambling regulations and frameworks (e.g. Spelinspektionen, Spelpaus, AML/RG obligations)
- Strong analytical and decision-making skills, particularly in risk and fraud scenarios
- Customer-focused mindset with the ability to handle sensitive or challenging interactions professionally
- Structured, detail-oriented, and comfortable working in a fast-moving environment
- Eager to learn and take ownership in a growing organization
- Weekend work must be expected
Benefits
- Flexible working arrangements and a collaborative, agile work culture
- The opportunity to work closely with an experienced and reliable team
- A role with real responsibility and influence in a growing business
- A strong support system that will provide continuous mentorship as you grow and develop
- Competitive salary and clear opportunities for professional growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
TS
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