Hybrid EPR Account Executive, UK

at Reconomy

• Job title: EPR Account Executive, UK
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: £28,000 - £34,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Stratford Upon Avon, United Kingdom

About the role

• Account Executive managing a portfolio of UK customers while providing compliance support and driving service improvement in environmental sustainability solutions.

Responsibilities

• The Account Executive role is dual-focused, with some aspects requiring a strongly customer-focused outlook and excellent communication skills.
• While other aspects need a data-focused, problem-solving, logical approach.
• As the Account Executive, you will support a portfolio of customers by being the primary point of contact for each one.
• Your main responsibilities will include maintaining consistent and effective communication, pinpointing opportunities for enhanced interaction and service improvement, and ensuring the timely and accurate collection and submission of data for all accounts.
• The Account Executive should be a highly motivated, pro-active individual who is able to take responsibility for their own workload while maintaining a collaborative approach within a busy, operationally focused team.
• Managing a portfolio of accounts and being the dedicated point of contact, you will:
• Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service
• Use your excellent communication skills to:
• Liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments
• Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts
• Deepen your understanding of the customer requirements and the industries they operate in
• Utilise your strong data analysis and excel background to:
• Articulate complex data problems/processes back to customers in a way that is easy to understand
• Manipulate and analyse large volumes of data
• Be proactive and poses a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement
• Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy
• Be resilient to high volumes of communication and deadlines

Requirements

• 2+ year’s experience in an Account Management or similar role
• Excellent written and verbal communication skills
• A customer focused approach
• Ability to quickly take on large quantities of technical information
• Advanced IT skills, particularly Microsoft Excel
• Solution orientated problem-solving ability
• Collaborative working style
• Excellent planning, scheduling and organization skills
• Full UK driving licence
• Educated to degree level or equivalent

Benefits

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• 25 days annual leave plus bank holidays, volunteering day and your birthday off!
• Option to buy and sell up to 9 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives