Event Manager for EMEA managing strategies, evaluations, and executions of enterprise - focused events at HappyRobot. Driving brand awareness and engagement with key enterprise audiences.
About the role
- Senior Analyst managing incidents of fraud and financial exploitation in Wealth Management. Providing proactive advice and support while documenting cases and collaborating with internal partners.
Responsibilities
- responsible for the intake and case management of incidents of fraud, financial exploitation, and vulnerable client support
- serve as a centralized intake resource and subject matter expert for US Wealth Management
- manage a centralized inbox and monitor the Client Risk Prevention Hotline
- set up and manage cases in Salesforce and maintain thorough documentation
- research cases and disseminate information to facilitate incident response
- provide standard advice to internal partners via phone and email
- fulfill documentation requests from government agencies
- assist with the development and maintenance of department content
- assist managers with tracking metrics and identifying trends
Requirements
- Bachelor’s degree or equivalent experience with general knowledge of the securities or retail banking industries
- Five or more years of related experience within a broker dealer or financial services environment
- Ability to adapt to changing dynamics
- Outstanding verbal and written communication skills
- Advanced organizational skills, including the ability to multi-task and prioritize with meticulous attention to detail
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- Series 7 & 66 or the ability to obtain within 120 days
- CFE and/or CFCI designations
- Experience leveraging and/or writing SQL queries for data collection and research
Benefits
- health insurance
- 401(k) program with company-matching contributions
- dental and vision insurance
- life and disability insurance
- paid-time off
- professional development opportunities
- ability to make a difference and lasting impact
- dynamic, collaborative, progressive, high-performing team
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