Senior Analyst managing incidents of fraud and financial exploitation in Wealth Management. Providing proactive advice and support while documenting cases and collaborating with internal partners.
Responsibilities
responsible for the intake and case management of incidents of fraud, financial exploitation, and vulnerable client support
serve as a centralized intake resource and subject matter expert for US Wealth Management
manage a centralized inbox and monitor the Client Risk Prevention Hotline
set up and manage cases in Salesforce and maintain thorough documentation
research cases and disseminate information to facilitate incident response
provide standard advice to internal partners via phone and email
fulfill documentation requests from government agencies
assist with the development and maintenance of department content
assist managers with tracking metrics and identifying trends
Requirements
Bachelor’s degree or equivalent experience with general knowledge of the securities or retail banking industries
Five or more years of related experience within a broker dealer or financial services environment
Ability to adapt to changing dynamics
Outstanding verbal and written communication skills
Advanced organizational skills, including the ability to multi-task and prioritize with meticulous attention to detail
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Series 7 & 66 or the ability to obtain within 120 days
CFE and/or CFCI designations
Experience leveraging and/or writing SQL queries for data collection and research
Benefits
health insurance
401(k) program with company-matching contributions
dental and vision insurance
life and disability insurance
paid-time off
professional development opportunities
ability to make a difference and lasting impact
dynamic, collaborative, progressive, high-performing team
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