Hybrid Collections Account Manager, Bilingual – Spanish/English

at Ritchie Bros.

• Job title: Collections Account Manager, Bilingual – Spanish/English
• Job type: Full Time
• Experience level: Junior
• Salary: CA$28 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Burnaby, Canada

About the role

• Collections Account Manager at Ritchie Bros. ensuring resolution of outstanding accounts on various platforms. Bilingual in Spanish and English required with collections experience in auto loans.

Responsibilities

• Responsible for the early-stage collections on majority commercial and some consumer accounts.
• Prioritizes collections of accounts within team.
• Identifies process gaps and recommends solutions for improvements.
• Problem solves a solution for early defaults and collapses and presents to management.
• Responsible for reducing the collapse rate.
• Track and report (excel and qualitative feedback) on work queue results.
• Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
• Responsible for operational issues.
• Performs other duties as assigned.

Requirements

• 1 year minimum of collections experience in auto loans, commercial collections, and financial institutions portfolios
• Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
• Strong communication skills – listening to customers and understanding their situation
• Excellent phone etiquette
• Strong written communication through email
• Excellent questioning and probing skills
• Bilingual Spanish and English