Manage existing banking relationships while achieving financial targets as Senior Virtual Relationship Manager. Focus on excellent customer service and banking product knowledge in a dynamic environment.
About the role
- Collections Account Manager at Ritchie Bros. ensuring resolution of outstanding accounts on various platforms. Bilingual in Spanish and English required with collections experience in auto loans.
Responsibilities
- Responsible for the early-stage collections on majority commercial and some consumer accounts.
- Prioritizes collections of accounts within team.
- Identifies process gaps and recommends solutions for improvements.
- Problem solves a solution for early defaults and collapses and presents to management.
- Responsible for reducing the collapse rate.
- Track and report (excel and qualitative feedback) on work queue results.
- Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
- Responsible for operational issues.
- Performs other duties as assigned.
Requirements
- 1 year minimum of collections experience in auto loans, commercial collections, and financial institutions portfolios
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
- Strong communication skills – listening to customers and understanding their situation
- Excellent phone etiquette
- Strong written communication through email
- Excellent questioning and probing skills
- Bilingual Spanish and English
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Account Manager managing key client relationships in automotive retail for digital transformation. Lead cross - functional teams to ensure client satisfaction and account growth.
Director, Partnerships at Assort Health transforming specialty care through AI - driven operations. Building relationships with partners to drive revenue and growth for the company.
Senior Account Manager overseeing client accounts and strategy delivery across social, digital, and integrated channels. Managing relationships and leading team efforts for agency growth.
Key Account Manager handling sales of Merz Aesthetics products in Austria. Developing customer relationships and driving growth in medical aesthetics market through innovative strategies.
Account Manager maximizing revenue potential through customer development at Konica Minolta. Drive sales, manage processes, and maintain CRM in the ACT region.
Business Relationship Manager overseeing healthcare connections, managing client relationships, and customizing financial solutions at Barclays. Engaging in business development and external networking in the North of England and Scotland.
Director of Hybrid Partnerships & Commercial Performance at SKIMS driving revenue growth and partner success across hybrid retail channels. Leading strategy, performance monitoring, and operational excellence.
Key Account Representative in healthcare sales handling specialty providers in assigned territory. Promoting products and exceeding sales objectives while serving patient needs.
Key Account Representative focusing on product promotion to specialty healthcare providers in North Carolina. Managing territory and exceeding sales objectives for a leading clinical research organization.