Hybrid Commercial Operations Coordinator

at Rated People

• Job title: Commercial Operations Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Commercial Operations Coordinator at Rated People enhancing customer onboarding and sales operations. Collaborating with teams to ensure operational excellence and outstanding customer experiences.

Responsibilities

• A new role here at Rated People, a Commercial Operations Coordinator supports the smooth delivery of sales operations and customer onboarding, helping our teams drive engagement, retention and growth.
• Working closely with Sales, Account Management and other internal teams, you’ll ensure operational excellence, accurate reporting and outstanding customer experiences throughout the lifecycle.
• Track, monitor and report sales performance and key metrics to management.
• Maintain visibility of team KPIs and escalate performance gaps early.
• Help maintain pipeline and account hygiene across systems and tools, ensuring account data is accurate and up to date.
• Support monthly forecasting, account mapping and loyalty or engagement initiatives.
• Prepare and distribute agreed reports in advance of effective dates.
• Partner closely with management to ensure the team follows daily routines, sales processes and strategic objectives.
• Support on or to process customer orders, quotations and contracts accurately and on time.
• Ensure all outstanding orders are fulfilled and invoiced each month.
• Maintain sales documentation, manage renewal cycles, prepare quotations and support retention activities.
• Act as the liaison between Sales and other teams such as Marketing, Customer Success, Finance and Product.
• Provide ad-hoc customer support, resolving issues promptly within business policies and standards.
• Attend customer review meetings and support quarterly business reviews (QBRs).
• Identify and generate incremental business opportunities through strong relationship management and upsell awareness.
• Support the rollout of new plans, customer journeys and engagement programs.
• Support team meetings and “buzz” sessions to maintain engagement and communication.
• Monitor adherence to operational standards and highlight areas requiring training or correction.
• Help coordinate onboarding and training for new team members.
• Provide cover and support for colleagues when needed, ensuring continuity of service.
• Encourage a culture of accountability, structure and continuous improvement.

Requirements

• Proven experience managing customer relationships in a pre- and post-sales environment (onboarding, customer success, or account management)
• Strong understanding of sales processes and customer success principles
• Excellent verbal and written communication skills
• Highly organised, detail- oriented and able to manage multiple priorities
• Analytical mindset with the ability to interpret data to drive decisions
• Proficient in Microsoft Office (especially Excel) and CRM systems
• Collaborative, proactive and adaptable with a commercial mindset.
• Don’t be put off if you do not meet 100% of the skills and experience - far more important to us is an inquisitive mindset, willingness to learn and a can-do attitude.

Benefits

• 25 days’ holiday (plus one day for every year of service, capped at 30 days)
• Strong and inclusive company culture we all shape and take ownership and pride in, including companywide events, surprise and delights, roundtables and culture clubs
• Market-leading private medical insurance on ‘medical history disregarded’ terms, access to the virtual GP service and mental health cover
• Regular team lunches, socials, events and office drinks
• Cycle to work scheme
• Life assurance
• Travel loans
• Fresh fruit, coffee and tea and food cupboard
• Enhanced parental leave policy