Assistente de Operações de Vendas na Edify, co - criando soluções educacionais. Trabalhando com processos de vendas e suporte pedagógico.
About the role
- Commercial Operations Coordinator at Rated People enhancing customer onboarding and sales operations. Collaborating with teams to ensure operational excellence and outstanding customer experiences.
Responsibilities
- A new role here at Rated People, a Commercial Operations Coordinator supports the smooth delivery of sales operations and customer onboarding, helping our teams drive engagement, retention and growth.
- Working closely with Sales, Account Management and other internal teams, you’ll ensure operational excellence, accurate reporting and outstanding customer experiences throughout the lifecycle.
- Track, monitor and report sales performance and key metrics to management.
- Maintain visibility of team KPIs and escalate performance gaps early.
- Help maintain pipeline and account hygiene across systems and tools, ensuring account data is accurate and up to date.
- Support monthly forecasting, account mapping and loyalty or engagement initiatives.
- Prepare and distribute agreed reports in advance of effective dates.
- Partner closely with management to ensure the team follows daily routines, sales processes and strategic objectives.
- Support on or to process customer orders, quotations and contracts accurately and on time.
- Ensure all outstanding orders are fulfilled and invoiced each month.
- Maintain sales documentation, manage renewal cycles, prepare quotations and support retention activities.
- Act as the liaison between Sales and other teams such as Marketing, Customer Success, Finance and Product.
- Provide ad-hoc customer support, resolving issues promptly within business policies and standards.
- Attend customer review meetings and support quarterly business reviews (QBRs).
- Identify and generate incremental business opportunities through strong relationship management and upsell awareness.
- Support the rollout of new plans, customer journeys and engagement programs.
- Support team meetings and “buzz” sessions to maintain engagement and communication.
- Monitor adherence to operational standards and highlight areas requiring training or correction.
- Help coordinate onboarding and training for new team members.
- Provide cover and support for colleagues when needed, ensuring continuity of service.
- Encourage a culture of accountability, structure and continuous improvement.
Requirements
- Proven experience managing customer relationships in a pre- and post-sales environment (onboarding, customer success, or account management)
- Strong understanding of sales processes and customer success principles
- Excellent verbal and written communication skills
- Highly organised, detail- oriented and able to manage multiple priorities
- Analytical mindset with the ability to interpret data to drive decisions
- Proficient in Microsoft Office (especially Excel) and CRM systems
- Collaborative, proactive and adaptable with a commercial mindset.
- Don’t be put off if you do not meet 100% of the skills and experience - far more important to us is an inquisitive mindset, willingness to learn and a can-do attitude.
Benefits
- 25 days’ holiday (plus one day for every year of service, capped at 30 days)
- Strong and inclusive company culture we all shape and take ownership and pride in, including companywide events, surprise and delights, roundtables and culture clubs
- Market-leading private medical insurance on ‘medical history disregarded’ terms, access to the virtual GP service and mental health cover
- Regular team lunches, socials, events and office drinks
- Cycle to work scheme
- Life assurance
- Travel loans
- Fresh fruit, coffee and tea and food cupboard
- Enhanced parental leave policy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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