Account Executive supporting tradespeople through customer lifecycle at Rated People. Ensuring successful platform use and continuous improvement of processes and customer experience.
Responsibilities
Support tradespeople through different phases of the customer lifecycle
Listen to and act on their needs
Deliver a best-in-class tradesperson experience
Ensure tradesperson has the support they need to be successful and grow on the platform
Requirements
Specific accounts to look after dependant on the life cycle stage
Act as the primary point of contact for a portfolio of tradespeople
Handle inbound queries and issues efficiently
Proactively identify risks to account retention
Support engagement initiatives by promoting platform features
Monitor account engagement metrics
Stay closely connected with your accounts through proactive phone outreach
Contribute to the continuous improvement of team processes
Act as the voice of the tradesperson internally
Benefits
25 days’ holiday (plus one day for every year of service, capped at 30 days)
Strong and inclusive company culture we all shape and take ownership and pride in, including companywide events, surprise and delights, roundtables and culture clubs
Private medical insurance (including mental health and virtual GP)
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