About the role

  • Account Executive supporting tradespeople through customer lifecycle at Rated People. Ensuring successful platform use and continuous improvement of processes and customer experience.

Responsibilities

  • Support tradespeople through different phases of the customer lifecycle
  • Listen to and act on their needs
  • Deliver a best-in-class tradesperson experience
  • Ensure tradesperson has the support they need to be successful and grow on the platform

Requirements

  • Specific accounts to look after dependant on the life cycle stage
  • Act as the primary point of contact for a portfolio of tradespeople
  • Handle inbound queries and issues efficiently
  • Proactively identify risks to account retention
  • Support engagement initiatives by promoting platform features
  • Monitor account engagement metrics
  • Stay closely connected with your accounts through proactive phone outreach
  • Contribute to the continuous improvement of team processes
  • Act as the voice of the tradesperson internally

Benefits

  • 25 days’ holiday (plus one day for every year of service, capped at 30 days)
  • Strong and inclusive company culture we all shape and take ownership and pride in, including companywide events, surprise and delights, roundtables and culture clubs
  • Private medical insurance (including mental health and virtual GP)
  • Enhanced parental leave
  • Cycle to work scheme
  • Life assurance
  • Travel loans

Job title

Account Executive

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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