Associate Director of Product Operations at Syneos Health managing product analysts and teams to analyze data for product decisions. Aligning technology initiatives with business goals across multiple departments.
About the role
- Support Ramp's product operations as a Product Operations Specialist. Focus on identity and fraud management through data-driven insights and cross-team collaboration.
Responsibilities
- Become the foremost expert on the customer’s experience for Identity, and work to connect the daily experience of Ramp’s customer-facing teams with the product and engineering teams to help evolve the product roadmap and achieve fast resolution of product bugs and issues
- Close existing documentation gaps on core functionality for single-sign on, multi-factor authentication, and login issues; update our help center and build out better processes to unblock customers who face login issues thereby reducing customer support tickets
- Own creating high-leverage product analytics tracking and data analysis to surface quantitative opportunities for improving performance, quality, and intuitiveness of the product
- Design and facilitate structured user research sessions to gather qualitative feedback and identify pain points in the product experience or right size product solutions
- Project manage the launch of new features, ensuring product quality as we move from QA to Alpha to Beta to full Launch
- Identify opportunities to automate, optimize, and refine processes to help us scale operationally as we continue to expand the scope of our products, and own the change management of those updates
Requirements
- Minimum 2 years working in product operations, business operations, product management, program management, or consulting
- Strong ability to use data and qualitative feedback to understand opportunity, build strategy, and create product recommendations
- Experience working directly with customers through feedback and/or user research interviews
- Experience building new operational processes from start to finish with measurable results
- Ability to work in undefined spaces with a self-starter mentality
- AI-savvy; leveraging more than just ChatGPT to automate everyday tasks
Benefits
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support to NYC or SF (as needed)
- Pet insurance
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Product Operations Manager at GoodLeap overseeing Product Ops within the B2B division. Collaborating with various teams to ensure successful execution of strategies and maximum ROI.
Product Operations Analyst at Pluralsight enhancing product performance through customer feedback management. Collaborating with design and product management to improve operational structure and reporting.
Product Operations Associate at Sun King in Lusaka, Zambia, collaborating on tech - enabled solutions. Overseeing product operations and managing rollouts in a hybrid environment.
Vice President of Product Operations leading FOX One at Tubi Media Group. Overseeing product lifecycle and strategic planning across a fast - growing media streaming service.
Senior Product Operations Manager at Tubi managing technical partner relationships and operational health. Ensuring optimal user experiences through effective communication and data - driven analysis.
Technical operator scaling the evaluation engine at Harvey. Collaborating with cross - functional teams to ensure model accuracy and operational efficiency in legal tech.
Entry - level Product Operations Specialist in Zurich supporting product and engineering teams with AI tools. Collaborating with stakeholders and improving operational workflows in a hybrid environment.
Product Operations Specialist ensuring smooth operational execution of Peppr products and cross - functional collaboration. Managing workflows, onboarding, and activation for restaurant tech solutions.
Director of Product Operations at Elsevier Clinical Solutions empowering product execution and operational effectiveness across product teams while driving excellence and collaboration.