About the role

Customer Activation Manager implementing Ramp’s financial operations platform for Strategic Enterprise customers. Managing onboarding and ensuring successful product utilization and training.

Responsibilities

Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers
Execute program management for successful launches of the Ramp platform across top-tier accounts in partnership with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams
Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve those
Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
Become an expert in the full range of integration and configuration options for Ramp’s suite of products
Assist customers with change management, and help run custom trainings for their organizations
Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
Balance priorities and multiple tasks supporting implementation, follow-up, cross-functional collaboration, and proactive outreach

Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization
Experience managing strategic enterprise customer relationships with numerous stakeholders
Experience running complex technology transformation projects with multiple workstreams, leveraging exceptional project management and time management skills
Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
Ability to anticipate customers’ needs and position product solutions accordingly
High adaptability and ability to thrive in a fast-paced environment
Bachelor’s degree from an accredited university (Nice to Have)
Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA) (Nice to Have)
Experience implementing a nascent product to an Enterprise (Nice to Have)
Experience at a high-growth startup (Nice to Have)