Senior Patient Account Representative handling patient accounts and billing processes for OU Health. Involving patient processing, collections, and coding with attention to detail in medical billing tasks.
About the role
- Senior Account Manager at JOIN responsible for managing and expanding strategic customer accounts in the DACH region. Collaborating closely with sales, marketing, and product teams to ensure customer success.
Responsibilities
- You are responsible for building, managing, and growing your own portfolio of strategic existing accounts as the primary point of contact.
- You understand your customers' needs in detail and translate them into tailored, effective solutions.
- You actively drive the further development of your accounts through targeted up- and cross-selling.
- You conduct consultative sales conversations, needs analyses, and persuasive presentations — from recruiter-level stakeholders up to executive management.
- You work data-driven with HubSpot, managing pipeline, forecasts, and sales opportunities in a structured and transparent way.
- You proactively prevent customer churn through strong stakeholder relationships and a clear account strategy.
- You work closely with Sales, Marketing, and Product to ensure an outstanding customer experience.
Requirements
- 5+ years of experience in Account Management, Sales, or Customer Success with a strong commercial focus, ideally in a SaaS or tech environment.
- Proven track record of expanding existing accounts and delivering measurable revenue impact.
- Strong sales drive: you identify opportunities, close deals reliably, and develop accounts strategically.
- Excellent communication and presentation skills in German and English.
- Proactive, structured, and independent working style with a strong results orientation.
- Strong customer-centric mindset and the ability to translate business challenges into solution-oriented strategies.
- High intrinsic motivation and a genuine desire to make an impact.
- Bonus: Experience in HR tech or comparable B2B environments.
- Fluent in French.
Benefits
- 🖥 Apple hardware — the best tools for your success (MacBook).
- 🏆 Team events — brunches, sports activities, and quarterly meetups in Berlin.
- 🌍 Work productively from anywhere — 104 remote days per year (after the probationary period), in line with our hybrid policy.
- 🏦 Competitive salary — depending on your experience.
- 🏠 Relocation support — assistance with paperwork, travel, and one month of furnished accommodation.
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