Senior Analyst handling HR Operations and candidate onboarding in Noida, India. Ensuring efficient processes and supporting client expectations through effective communication.
About the role
- Coordinates communication between clients and Radius Global Solutions, handling various client requests and queries. Ensures adherence to security management systems throughout the role.
Responsibilities
- Coordinates the communication between clients and Radius Global Solutions following client specifications.
- Processes incoming correspondences according to client specifications and documents the correspondence in the system.
- Processes client requests for closing accounts (with the proper close code), future actions, returns, balance verifications, etc.
- Handles incoming emails and/or tickets from Client’s websites.
- Adhere to the practices outlined in the Radius Global Solutions Information Security Management System.
- Sends correspondences to the client following procedures set forth by the client, to include proof of previously paid amounts, legal accounts or any disputes that clients should be aware of.
- Logs all disputes, fraud, previous paid, VOD request per client.
- Maintains Desk in FACS following up with client on accounts where a dispute, VOD, Fraud, etc has been received.
- Client Audits-fulfills request that are received from Radius Global Solutions Audits.
Requirements
- High School diploma or equivalent required.
- One year experience preferred, must be familiar with basic computer and data entry functions.
- 1 year of prior collection environment experience preferred.
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