Senior Compliance Manager overseeing compliance policies and incident management for Deliveroo's operations. Collaborating with cross-functional teams to enhance compliance strategies and solutions.
Responsibilities
Oversee the strategy and execution for key rider policies
Partner with Data Science to quantify compliance risks and detect patterns to design policy logic and rules.
Work with a multi-functional team (local markets, Rider Support, Data Science) to roll out these policies globally, tracking performance and iterating to continuously improve performance
Be the primary point of contact for compliance breach incidents
Lead the cross-functional response team to contain compliance issues
Perform a deep-dive to understand why a breach happened.
Turn incident learnings into policy strategy and propose long-term structural solutions.
Requirements
Structuring Complex Problems: You can take a chaotic incident and break it down into a logical, executable plan.
Tactical & Strategic Balance: You possess the operational urgency to apply immediate effective band-aids during an incident to mitigate risk instantly.
Stakeholder Management: You are comfortable managing up during a crisis and collaborating across technical and non-technical teams.
Data-Driven Mindset: You are comfortable using data to size a problem and measuring the success of a solution.
Experience in Programme Management in a complex regulatory environment preferred, but not required.
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