Technical Support Analyst assisting clients in using agricultural technology solutions. Responsible for clarifying inquiries and providing effective assistance.
About the role
- Helpdesk Support Technician providing technical and non-technical support at Rackspace. Managing support tickets and ensuring customer satisfaction.
Responsibilities
- Be first point of contact for our Customers when they call in
- Provide technical and non-technical support to customers over chat, phone and via support tickets
- Manage the Rackspace's International support ticket queues and first line resolution
- Display good judgment in decisions and maintain customer loyalty by exceeding their expectations
Requirements
- Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills
- Strong verbal and written communication skills
- Strives for performance improvements in oneself and peers
- Ability to work at a team level as well as an individual level
- Ability to interact confidently with more senior / skilled areas of the business.
- You will be required to work a shift pattern including weekend work
- Ability to attend the Cardiff office weekly
Benefits
- Rackspace will provide full training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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