Account Executive working at Trailer Park Group's MXW creative agency in London. Responsibilities include project management, client liaison, and supporting creative teams in visual storytelling.
About the role
- Technical Account Director serving cruise and ferry customers at Quvia, focusing on AI-powered connectivity and customer success. Collaborating between customers and internal teams for successful product implementation.
Responsibilities
- Collaborate with the Quvia Support team to manage and resolve escalations
- Partner with the Quvia Product team to review and address customer feedback, feature requests, and product recommendations
- Fulfill ad hoc operational reporting requests that fall outside the scope of the existing support team
- Collaborate directly with customers' operational and revenue teams to resolve non-standard issues related to the Quvia Platform
- Serve as the transition point from the Go-to-Market (GTM) team to Project Management for all contracted services, proof of concepts (POCs), and other ad hoc initiatives
- Maintain regular engagement with customers to ensure satisfaction and strengthen long-term relationships
Requirements
- Solid understanding of networking and VSAT technologies
- Proven experience in selling, delivering, or supporting software solutions within a maritime environment
- Ability to participate in early-stage technical discussions around solution design and implementation
- Prior experience working in an operational role within a satellite communications service provider environment
Benefits
- Competitive Salary
- Performance Bonus
- Competitive health benefits
- Flexible Paid Time Off policy
- Monthly Cell Phone Allowance
- Stock options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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