Hybrid Technical Account Director

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About the role

  • Technical Account Director serving cruise and ferry customers at Quvia, focusing on AI-powered connectivity and customer success. Collaborating between customers and internal teams for successful product implementation.

Responsibilities

  • Collaborate with the Quvia Support team to manage and resolve escalations
  • Partner with the Quvia Product team to review and address customer feedback, feature requests, and product recommendations
  • Fulfill ad hoc operational reporting requests that fall outside the scope of the existing support team
  • Collaborate directly with customers' operational and revenue teams to resolve non-standard issues related to the Quvia Platform
  • Serve as the transition point from the Go-to-Market (GTM) team to Project Management for all contracted services, proof of concepts (POCs), and other ad hoc initiatives
  • Maintain regular engagement with customers to ensure satisfaction and strengthen long-term relationships

Requirements

  • Solid understanding of networking and VSAT technologies
  • Proven experience in selling, delivering, or supporting software solutions within a maritime environment
  • Ability to participate in early-stage technical discussions around solution design and implementation
  • Prior experience working in an operational role within a satellite communications service provider environment

Benefits

  • Competitive Salary
  • Performance Bonus
  • Competitive health benefits
  • Flexible Paid Time Off policy
  • Monthly Cell Phone Allowance
  • Stock options

Job title

Technical Account Director

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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