Senior Product Manager specializing in Helpdesk 2.0, enhancing AI - driven customer support solutions. Collaborating with engineering and design to improve workflows and agent experiences.
About the role
- Broadcast IT Engineer providing technical support for QVC US broadcast IT infrastructure. Leading system setups and overseeing project integrations at West Chester, PA location.
Responsibilities
- Provide 2nd tier technical support for the QVC US broadcast IT systems, including after-hours support
- Be accountable for equipment specifications, system design, and installation
- Oversee project integrations and ensure all tasks are completed
- Test all broadcast IT infrastructure's hardware and software
- Lead setup and configuration of broadcast IT systems
- Be a subject matter expert for broadcast IT disaster recovery implementation, and testing
Requirements
- Bachelor's degree in Computer Science, Electrical Engineering, or a related field of study
- Equivalent work experience in a related field may be considered
- IT certification recommended (CCNA/CCNP, Microsoft, VMWare)
- 4+ years of experience working in a broadcasting IT multi-tiered environment
- Experience with Broadcast Television systems administration required, including experience with SMPTE-2110
- Proficiency with AutoCAD or other broadcast line drawing software required
- Installing, monitoring and troubleshooting computer servers and applications is preferred
- Experience in Windows Admin, Network Admin, DB Admin and server technologies preferred
Benefits
- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Amazing company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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