Consultant position at Nespresso offering customer service and selling coffee products. Role includes daily tasks like customer assistance, sales, and boutique organization.
About the role
- Consultor de Campo e Negócios II responsible for liaison between franchisor and franchisees. Ensuring brand consistency and operational excellence in the southern region of Brazil.
Responsibilities
- Serve as the primary link between the franchisor and the franchisees in your region, ensuring brand standardization and operational excellence across stores.
- Monitor performance indicators (sales, profitability, average ticket, PA, PM, stock coverage, etc.) and propose action plans focused on continuous improvement.
- Perform analysis and negotiations with the objective of reversing sell-in.
- Conduct regular visits to network stores to align processes, deliver operational training and provide business support.
- Support franchisees in point-of-sale management, contributing to operational efficiency, team development and the customer experience.
- Ensure execution of commercial campaigns and marketing strategies defined by the franchisor.
- Act as a strategic partner to franchisees, positively influencing their results and strengthening the relationship with the network.
- Participate in new store openings and implementation trainings when required.
- Monitor franchisee financial performance through analysis of the income statement (DRE) and cash flow.
- Act as a training multiplier across franchises, based on the rollout of action plans developed with franchisees.
- Work on multidisciplinary projects with key interface areas: Commercial, CSC, IT, Franchising, Marketing, Visual Merchandising (VM), GC and Training, delivering improvements and new perspectives to franchise-channel processes.
Requirements
- Previous experience in retail operations, preferably within franchise networks.
- Experience in managing performance indicators and analyzing results.
- Availability for frequent travel.
- Valid driver’s license (CNH).
- Bachelor’s degree in Business Administration, Commercial Management, Marketing, Engineering, Economics or related fields.
- Availability to cover the Southern Region – must reside in Curitiba, Florianópolis or Porto Alegre.
- Intermediate proficiency in Microsoft Office.
- Experience reading and analyzing income statements (DRE), sell-out, inventory and operational indicators.
Benefits
- Health insurance
- Dental plan
- Transportation voucher
- Meal voucher
- Factory restaurant
- Wellhub
- Education incentive (after 1 year with the company)
- Birthday day off
- Discount on Havaianas products
- Payroll-deductible loan
- Alpaprev - Private pension plan
- Life insurance
- Funeral assistance
- Baby kit (for pregnant employees)
- Profit sharing
- Childcare assistance
- Discount on medications at the pharmacy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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