Hybrid Senior Quality and Process Analyst

at Quality Digital

• Job title: Senior Quality and Process Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, Osasco, Brazil

About the role

• Senior Quality and Process Analyst at Quality Digital, fostering quality culture and innovation. Responsible for improving processes and ensuring compliance through effective support and reporting.

Responsibilities

• Provide areas with the necessary inputs to develop action plans and follow up to ensure satisfaction and attainment of the established compliance requirements;
• Establish and promote a Quality and Process culture within the company;
• Implement internal control tools, continuous improvement practices and PDCA across operations;
• Design workflows, processes and procedures using market-standard tools (Visio, Bizagi and others);
• Report any non-conformities in the implemented processes;
• Participate in meetings and trainings; deliver management presentations;
• Work on innovation projects aimed at continuous improvement and learning;
• Create and maintain indicators (KPIs), proposing automation plans via BI technologies;
• Provide support to internal and external clients, handling remote or in-person service across varying levels of complexity;
• Manage quality in the operations under your responsibility.

Requirements

• Bachelor's degree (completed);
• Knowledge of IT best practices;
• Basic knowledge of ITIL and COBIT;
• Intermediate proficiency in Microsoft Office.
• The following are considered assets / nice-to-haves:
• ITIL certification;
• COBIT certification;
• Continuous improvement methodologies (Lean, PDCA, DMAIC, Six Sigma);
• Quality tools (flowchart, SIPOC, Ishikawa/fishbone, Pareto, FMEA, 5W2H);
• Process mapping (BPMN, AS-IS / TO-BE);
• Indicator management and analysis (KPIs, SLAs and OKRs);
• Advanced Excel skills and visualization tools (Power BI, Tableau);
• Development of procedures, policies and manuals.

Benefits

• Meal and/or grocery allowance for food purchases and meals 🍴
• Medical and dental coverage for you and your family** 💙
• Pharmacy partnerships for medication discounts** 💊
• Childcare allowance according to current policy** 🍼
• Gym membership subsidy to encourage exercise** 🤸‍♀️🤸‍♂️
• Partnership with SESC for a variety of cultural and leisure programs** ✈
• Partnerships for language studies, technology training and online course platforms** 📚
• Payroll-deductible loans with attractive rates + financial education program 💰
• Corporate University and learning paths with diverse content on technology, soft skills, market trends and more 👨‍💻
• Employee referral program with opportunities for rewards and bonuses 🎁
• Group life insurance ⛑