Senior Analyst for Payment Analytics at Synchrony, enhancing customer payment journeys with data management and analytics solutions. Collaborating with stakeholders to optimize payments reporting and insights.
About the role
- Service Desk Analyst providing technical support to end users in Barranquilla. Responsible for handling IT-related issues to ensure smooth operation of systems and infrastructure.
Responsibilities
- Respond to incoming support requests via phone, email, or ticketing system, providing timely and effective technical assistance
- Diagnose and troubleshoot hardware and software issues, including: Desktops and laptops, Printers, Mobile devices, Peripherals
- Assist users with software installations, upgrades, and basic configurations
- Manage user accounts, permissions, and access rights
- Collaborate with other IT team members to resolve complex technical issues
- Escalate unresolved issues to appropriate teams or vendors following established procedures
- Follow up with end users to ensure issues are resolved satisfactorily
- Document all support activities, including: Troubleshooting steps, Issue resolutions, Knowledge base updates
- Maintain and update inventory of IT assets (hardware, software licenses, peripherals)
- Stay up to date with emerging technologies and continuously improve technical skills.
Requirements
- Fluent in English (high proficiency level required)
- Currently pursuing or holding an associate or bachelor’s degree in information technology or a related field
- Minimum of 1+ year of experience in a technical support role
- Strong technical knowledge of: Computer hardware, Software, Networking concepts
- Proficient in troubleshooting common hardware and software issues
- Knowledge of: Office 365, Active Directory, Antivirus solutions
- Familiarity with ticketing systems and remote support tools
- Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users
- Strong problem-solving skills and attention to detail
- Ability to prioritize and manage multiple tasks effectively
- Flexibility to work afternoon shifts and weekends.
Benefits
- Schedule flexibility
- Availability to work onsite at our offices in Barranquilla, Colombia.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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