Hybrid Mid-Level N1 Support Technician (Spanish Bilingual)

at Quality Digital

• Job title: Mid-Level N1 Support Technician (Spanish Bilingual)
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Curitiba, Brazil

About the role

• Technical Support Specialist providing first and second level support in Spanish for Quality Digital's clients. Involves troubleshooting, call management, and system assistance in a hybrid work model.

Responsibilities

• Log and manage tickets, handling first- and second-level requests;
• Provide support for operating systems and software installation, Microsoft Office suite, networks, printers and peripherals, as well as maintenance of desktops and laptops;
• Perform directory mapping, configure email (POP/Exchange), Lotus Notes, set up user profiles, install VPNs, manage Active Directory, and configure IP settings;
• Monitor, respond to, and update tickets in the queue to prevent backlogs that could compromise project SLAs, and minimize ticket backlog as much as possible;
• Create and update the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal.

Requirements

• Knowledge of network troubleshooting, microcomputer support, software and hardware troubleshooting, Service Desk tools, operating systems and Microsoft Office suite; familiarity with smartphones/mobile devices.
• Fluent in Spanish.
• Bachelor's degree in a technology-related field.

Benefits

• Meal and/or grocery allowance for food purchases and meals
• Medical and dental insurance for you and your family
• Partnership with pharmacies for medication discounts
• Childcare assistance according to company policy
• Corporate gym partnership/discount to encourage exercise
• Partnership with SESC for cultural and leisure programs
• Partnerships for language studies, technology training, and course platforms
• Payroll-deductible loans with attractive rates + financial education program
• Corporate University and learning paths with content on technology, soft skills, market trends, and more
• Employee referral program with potential rewards and bonuses
• Group life insurance