Senior Manager of Support Engineering at Spring Health, responsible for managing support engineering teams and improving system reliability.
About the role
- Technical Support Administrator providing inbound and outbound customer service for Canon products. Supporting technical inquiries and troubleshooting via calls and emails.
Responsibilities
- Identify customer's issue and provide available support options.
- Adhere to and demonstrate Quality Monitoring (QA) guidelines.
- Demonstrate a high level of professionalism and strong customer service orientation.
- Update Call / Email Management database with details on each customer call in accordance with client procedures.
- Outline any charges and or guidelines to customers in accordance with client procedures.
- Regularly stay updated with the latest product knowledge and technical skills using available resources.
- When required, to escalate issues outside of service boundaries to Team Lead.
- Take responsibility and create a positive impression to ensure customers experience with Canon exceed expectations.
- Undergo cross-training and handle other LOBs (line of business) as assigned by the Team Leader.
Requirements
- At least a high school diploma.
- 6 months or more full-time call handling or email or chat handling experience.
Benefits
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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