Manager driving new product development at Mastercard. Responsible for innovation in digital payments and emerging technologies.
About the role
- Customer Dialogue Manager handling B2C inquiries related to credit and debit cards at qards. Responsible for customer satisfaction and resolving escalated issues within the banking and finance sector.
Responsibilities
- Handling customer inquiries related to credit and debit cards
- Independently manage written B2C customer inquiries on all topics related to credit and debit cards at the escalation level
- Act as a mediator and defuse customer dissatisfaction at first contact
- Independently decide on goodwill reimbursements within budgetary guidelines
- Improve our processes and further develop our offering
- Maintain telephone contact with the savings banks (Sparkassen) served by qards
- Comment on and handle reviews and customer inquiries on social media in a solution-oriented manner
Requirements
- Completed commercial vocational training in communications, customer service or banking
- Initial professional experience in communications, customer service and/or the financial sector
- Excellent written and spoken German skills
- Fluent English
- Strong writing proficiency; clear and structured writing style
- Ability to communicate complex topics clearly and tailored to the target audience
- Strong customer orientation and problem-solving skills
- Interest in business, finance and digitalization topics
- Strong communication skills and a confident, authentic presence
- A basic police clearance certificate with no entries and a signed internal declaration confirming that your financial affairs are in order (e.g., no personal insolvency or wage garnishment).
Benefits
- Flexible working hours (flexitime)
- 30+ days of vacation per year
- Possibility to work remotely from home up to 50% or 80% (depending on location)
- Extensive development and training opportunities
- Prepaid credit card (Pluxee or Edenred) with a monthly tax-free credit
- Health programs
- Employee discounts
- Canteen with meal subsidy
- Secure, future-proof position
- Additional benefits such as job ticket, company bike (JobRad), etc.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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