Project Manager structuring and managing detailed project timelines and client communications for technology consultancy. Focusing on project execution and stakeholder engagement in a remote setting.
About the role
- Senior Operations Project Manager overseeing operational transitions and business operations at Q2. Responsible for ensuring successful implementation of programs on time and budget.
Responsibilities
- Overseeing and driving activities like operational transitions, biz operations
- Ensuring programs are implemented according to schedule and budget
- Updating management, personnel, and clients on any prospective transition-related changes
- Spotting any risks, challenges and solving them as quickly as possible
- Data Analysis and Reporting: Collect, analyze, and interpret operational data to identify trends and areas for improvement
- Develop and maintain reports and dashboards to track key performance indicators (KPIs)
- Present findings and recommendations to management through clear and concise reports
- Process Improvement: Evaluate existing operational processes and identify opportunities for improvement
- Develop and implement process improvement strategies to increase efficiency and reduce costs
- Collaborate with cross-functional teams to implement changes and monitor their impact
- Project Management: Assist in planning and executing operational projects
- Track project progress, identify potential issues, and ensure timely completion of milestones
- Coordinate with stakeholders to ensure project objectives are met
- Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes
- Generate reports & dashboard related to Program health considering cost, efficiency, timelines etc.
Requirements
- Typically requires a Bachelor’s degree in (relevant degree)
- Minimum of 8+ years of related experience; or an advanced degree with 6 years of experience; or equivalent related work experience
- Project Management Methodology exposure preferred (PMP or PMI)
- Strong analytical and problem-solving skills
- Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint
- Good hands-on experience of MS Visio, Lucid charts etc.
- Exposure to Jira, Salesforce, Qualtrics, PowerBI etc.
- Experience managing expectations and providing creative solutions to priority conflicts for high-profile clients
- Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations
- Capable of assessing project risks and related mitigation steps
- Client first attitude and commitment to satisfaction
- Strong written and verbal communication skills
- Excellent people and teamwork skills
- Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
- Prior experience with Salesforce (or other CRM tools) and SharePoint preferred
- Financial Services and enterprise software experience preferred
- Fluent written and oral communication in English
- Applicants must be authorized to work for any employer in the U.S.
Benefits
- Health & Wellness
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs – “You Earned it”
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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