Implementation Consultant at SONDA ensuring service quality and monitoring strategies. Focused on customer service quality and new technology training in ECM/BPM/CCM solutions.
About the role
- Senior Manager leading SAP Customer transformation journeys for clients by implementing SAP solutions to achieve revenue growth. Focused on technology enabled change across digital core and customer interactions.
Responsibilities
- lead our clients in their customer transformation journey
- reimagining exceptional experiences to their customers and employees
- achieving revenue growth goals without boundaries
- implement and effectively use SAP offerings to solve business problems
- focus on delivering business led, technology enabled change across the digital core and latest mobile, analytics, and cloud solutions
- primary focus will be on Lead to Cash transformation for our clients
Requirements
- intimate-level abilities with, and/or a proven record of success directing efforts in a SAP Customer consulting capacity
- Engaging with clients' business and IT teams to understand key business goals and translate those to a SAP Customer solution
- Defining project scope and providing project implementation estimates
- Managing and mentoring SAP Customer technical staff
- Demonstrating intimate-level knowledge and understanding of SAP Customer application based solutions
- Demonstrating intimate-level knowledge in consulting, designing, implementing and leading significant tracks on larger project or leading medium sized consulting engagements within the SAP Customer product suite
- Designing, building (hands-on configuration, if needed), testing and deploying the SAP Customer solution components
- Understanding the impact of master data and hierarchies on the OTC process
Benefits
- medical
- dental
- vision
- 401k
- holiday pay
- vacation
- personal and family sick leave
- annual discretionary bonus
Job title
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Location requirements
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