IT Operations Management position focusing on problem management for core applications in Private Cloud. Conducting maintenance, analysis, and user support for optimal service performance.
About the role
- Configure and maintain SAP Solution Manager architecture at PwC. Collaborate with cross-functional teams and optimize SAP processes for clients.
Responsibilities
- Configure and maintain the overall architecture for seamless integration and lifecycle management.
- Maintenance of the ALM infrastructure in cooperation with SAP BASIS consultant.
- Set up key functionalities such as monitoring, diagnostics, and change request management.
- Ensure timely application of updates and patches to maintain system integrity.
- Identify and resolve technical problems to ensure continuous system performance.
- Work closely with cross-functional teams to optimize SAP processes and workflows.
- Use diagnostic tools to enhance the efficiency and reliability of SAP applications.
- Maintain clear documentation of technical procedures and configurations.
- Offer guidance and support to IT staff on SAP Solution Manager tools and functionalities.
- Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues.
- Foster strong relationships with clients by addressing support topics promptly and effectively.
- Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements.
- Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements.
- Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.
Requirements
- Bachelor's degree in Information Technology , Business Administration, or related field.
- Expertise in SAP Solution Manager configuration and administration.
- Strong understanding of SAP landscapes and architectures.
- Proficiency with SAP HANA and ABAP development and troubleshooting.
- Experience in system monitoring and diagnostics using Solution Manager tools.
- Knowledge of integration technologies and strategies.
- Ability to manage SAP system updates and patches effectively.
- Excellent problem-solving skills and technical troubleshooting capabilities.
- Familiarity with lifecycle management and change request processes.
- Strong documentation skills to capture technical configurations and procedures.
- Familiarity with ticket management systems to track and manage support requests efficiently.
- Understanding of project management principles to successfully manage small-scale projects and changes.
- Excellent communication skills to interact with team members and clients, both verbally and in writing.
- Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies.
- Ability to work independently and manage multiple priorities.
- SAP certifications in relevant modules (preferred).
- Understanding of ITIL principles and the overall managed service process.
- Very good command of English, both spoken and written.
- Knowledge of German will be an additional advantage.
Benefits
- Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave
- Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops and conversations with native speaker
- Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling
- Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase
- 3 paid hours for volunteering per month
- Additional paid Birthday Day off
- And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.
Job title
Job type
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Degree requirement
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