Services Representative managing multiple customer projects for PureSpectrum in a hybrid role. Ensuring quality, timely delivery, and customer satisfaction for market research projects.
Responsibilities
Provide clear and timely updates to clients through email and calls
Support project setup and launch, including reviewing requirements and joining kick-off calls
Create and maintain project records, bids, and tracking updates in Pipedrive and other tools
Learn PureSpectrum’s products, processes, and platforms to support accurate project delivery
Help ensure projects are delivered on time, within budget, and meet quality standards
Manage simple to moderately complex projects with guidance; assist senior team members on more complex work
Review data for accuracy, perform quality checks, and help identify potential issues early
Follow established processes and share feedback that helps improve project and team performance
Work closely with Sales to support a strong client experience and future business opportunities
Build positive relationships with clients and internal teams, representing Client Services professionally
Support team initiatives, training, and general tasks as needed in a fast-paced environment
Requirements
Bachelor’s degree in Business, Marketing, Analytics, Social Sciences, or a related field
Strong interest in data — comfortable reviewing spreadsheets, spotting trends, and double-checking information for accuracy
Basic to intermediate Excel skills, with willingness to learn more (formulas, filters, pivot tables are a bonus but not required)
Clear written and verbal communication skills, especially when working with clients or cross-functional teams
Ability to manage multiple tasks at once, stay organized, and adapt to changing priorities
Comfortable learning new technology platforms and tools
Strong problem-solving skills with the ability to think critically and ask good questions
Proactive, curious, and eager to grow in a fast-paced environment
Ability to build positive relationships and work well across teams
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