AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- Lead onboarding for new resellers, ensuring full integration into the company's processes and policies.
- Manage the partner portfolio with a focus on increasing MRR (Monthly Recurring Revenue) and improving commercial performance.
- Develop and deliver technical and commercial training (including customized e-learning) to continuously enable partners.
- Present the product, internal processes, and how the involved departments operate (customer support, finance, sales, and product).
- Support partners during their initial negotiations, including quotes, proposals, and implementations.
- Help partners win their first customers and develop commercial autonomy.
- Define target audiences and implement strategies for lead generation and qualification.
- Set targets, monitor KPIs, and manage activities through the CRM.
- Provide ongoing commercial support, ensuring partner maturity, engagement, and performance improvement.
Requirements
- Experience with partner programs, sales enablement, or B2B channel management;
- Ability to design and implement processes and enablement programs within SaaS companies;
- Strong instructional skills, communication, and ability to mediate between partner interests and internal teams;
- Strategic, organized mindset with a long-term perspective;
- **Residential base in São Paulo or the surrounding region for in-person meetings 3x/week and to attend __strategic events__.**
- **For this role, the following are a plus:**
- Advantage: experience in SaaS and MDM
- Knowledge of Spanish;
- Knowledge of English.
Benefits
- Meal/food allowance in partnership with Swile;
- Health insurance: Sul América - Clássico Apartamento or Especial 100 R1, or Unimed Unimax;
- Dental plan: Sul América or Bradesco Odonto;
- Variable compensation/participation in results based on company target attainment;
- Birthday day off.
- **Our partnerships and discounts:**
- TotalPass: gym discounts;
- Vittude: discounts for mental health support consultations;
- NewValue: benefits club with discounts at partner stores.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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