Hybrid Senior Business Analyst – Group Insurance Product Delivery, Enhancements

at Prudential Financial

• Job title: Senior Business Analyst – Group Insurance Product Delivery, Enhancements
• Job type: Full Time
• Experience level: Senior
• Salary: $92,400 - $137,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Newark, United States

About the role

• Senior Business Analyst delivering enhancements and launching new Group Insurance products at Prudential, a financial services leader. Collaborating with stakeholders to connect product intent and operational implications.

Responsibilities

• Develop a deep understanding of Group Insurance products, including the intent and details of benefits and proposed changes
• Partner closely with Product Owners and Product Partners to facilitate meetings that clarify the “why” and “what” of new or enhanced benefits
• Collaborate with Product Development Specialists—responsible for documenting the policy and certificate for changes or newly created benefits—prior to regulatory filing to ensure all updates are fully understood and captured
• Identify, extract, and define key data elements required to support the product’s benefits, values, rules, and overall offering, leveraging policy and certificate documentation as well as business partner input
• Determine additional data needs and requirements that may not be explicitly stated in existing documentation, ensuring the product can be fully supported across systems and processes
• Engage with business partners to analyze and document system and process impacts—translating product and policy/certificate changes into clear business and technical requirements
• Map out end-to-end processes and integrations, ensuring practical and sustainable solutions
• Facilitate meetings with diverse stakeholder groups (product, Product Development Specialists, technology, operations) to drive alignment and consensus
• Ask probing questions to surface underlying needs, risks, and opportunities, ensuring requirements are complete and well-understood
• Lead the creation of high-quality requirement artifacts, including process maps, mockups, impact assessments, and data requirements documentation
• Serve as a key liaison between business and technology, ensuring seamless handoff from requirements to implementation
• Support User Acceptance Testing and operational rollout by providing clarity on requirements and intended outcomes
• Communicate plans, progress, decisions, and risks clearly across cross-functional teams and leadership

Requirements

• 5+ years of experience as a business analyst or business systems analyst, preferably in Group Insurance or a related financial services context
• Demonstrated experience driving enhancements and new product development in a product-focused environment
• Strong facilitation skills, with the ability to lead meetings, ask the right questions, and achieve stakeholder buy-in
• Proven ability to think broadly and end-to-end, connecting product intent to operational and system implications
• Proven experience identifying, extracting, and defining data elements from policy/certificate documentation and translating them into actionable requirements
• Experience partnering with Product Development Specialists (or equivalent roles) responsible for documenting policy/certificate changes
• Applied experience mapping business processes and documenting system impacts
• Excellent communication, analytical, and interpersonal skills; ability to translate technical and complex concepts for non-technical audiences
• Experience with Agile methodologies and tools (JIRA, Miro, Excel, Word)
• Bachelor’s degree in business, Information Systems, or related field

Benefits

• Medical, dental, vision, life insurance, disability insurance
• Paid Time Off (PTO)
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance