Hybrid Director, Process Management – TPA Oversight

at Prudential Financial

• Job title: Director, Process Management – TPA Oversight
• Job type: Full Time
• Experience level: Lead
• Salary: $141,100 - $191,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Newark, United States

About the role

• Director managing TPA Oversight, aligning key initiatives with ILI business strategy. Focusing on operational excellence and vendor management across multiple locations.

Responsibilities

• Overseeing all aspects of TPA performance including service delivery, compliance with contract provisions, escalations from Sales partners and working with LAW on mitigation related matters.
• Aligning goals and objectives with underlying ILI business strategy.
• Project management experience or experience overseeing project management preferred.
• Ability to “get stuff done” on time and on budget are critical skills for this role.
• Full responsibility for the budget including change controls.
• Reimagining the way work is done to improve CX, employee experience and reduce cost.
• Partner with Law/Compliance/Risk Management related to all internal/external audits.
• Oversee the TPA regulatory landscape and proactively manage trends across vendor risk profiles.

Requirements

• 3+ years of vendor management, TPA or related experience.
• Experience leading and developing people.
• Deep knowledge of ILI products and specifically the in scope products strongly preferred.
• Problem Identification and resolution; Knowledge of industry trends and external perspective.
• Experience in relationship management preferred.
• Some travel required (less than 5%).

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance.
• Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.