Lead Product Manager managing the delivery of complex product projects for a tech company. Driving product strategy and ensuring client satisfaction at Theodo.
About the role
- Director managing TPA Oversight, aligning key initiatives with ILI business strategy. Focusing on operational excellence and vendor management across multiple locations.
Responsibilities
- Overseeing all aspects of TPA performance including service delivery, compliance with contract provisions, escalations from Sales partners and working with LAW on mitigation related matters.
- Aligning goals and objectives with underlying ILI business strategy.
- Project management experience or experience overseeing project management preferred.
- Ability to “get stuff done” on time and on budget are critical skills for this role.
- Full responsibility for the budget including change controls.
- Reimagining the way work is done to improve CX, employee experience and reduce cost.
- Partner with Law/Compliance/Risk Management related to all internal/external audits.
- Oversee the TPA regulatory landscape and proactively manage trends across vendor risk profiles.
Requirements
- 3+ years of vendor management, TPA or related experience.
- Experience leading and developing people.
- Deep knowledge of ILI products and specifically the in scope products strongly preferred.
- Problem Identification and resolution; Knowledge of industry trends and external perspective.
- Experience in relationship management preferred.
- Some travel required (less than 5%).
Benefits
- Market competitive base salaries, with a yearly bonus potential at every level.
- Medical, dental, vision, life insurance, disability insurance.
- Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- 401(k) plan with company match (up to 4%).
- Company-funded pension plan.
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
- Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
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