AD
AND DigitalHead of Client Services
Head of Client Services managing client relationships and account growth at AND Digital. Responsible for strategic direction and innovative solutions in a digital environment.
About the role
- Be the first point of contact between our clients and the business
- Review, respond and resolve client enquiries within agreed SLA’s
- Build and maintain productive working relationships with clients and other stakeholders to build trust and foster positive collaboration
- Conduct thorough root cause analysis and query trending to identify strategic remediation actions
- Understand and track current and future workloads
- Execute daily tasks with a client focused approach
- Work in partnership with global operations and client service hubs and other internal stakeholders
- Ask questions to challenge the status quo
- Identify opportunities for process, platform and control environment improvements
- Participate in improvement projects and operational testing as necessary to support the change agenda
- Review, understand, and operate within Standard Operating Procedures and be responsible for maintaining their integrity through continuous review and validation
- Proactively seek opportunities for self-improvement
- Understand the goals and objectives of the team, ensuring personal contributions and work execution align
- Assist with the training of new employees to the team
- Create a culture of inclusion and belonging, leading by example
- Escalate issues and / or concerns that impact the business, your role or personal wellbeing in a timely manner
- Be an ambassador for the team, Client Services and Proxymity, always
Requirements
- Strong attention to detail
- Excellent written and verbal communication skills
- Team orientated with the ability to build positive relationships and work collaboratively with internal and external partners, peers and clients
- Ability to work self-sufficiently with strong organisational skills
- Ability to execute in a high pressure, fast paced environment
- Flexibility to manage changing priorities and respond to time constraints
- Fast learning to understand complex business processes and take initiative to acquire necessary knowledge
- Seeks and acts upon feedback with a focus on personal development
- Understanding of the Securities Services industry and Asset Servicing products, or similar
- Working experience within an operations or client facing environment
- Experience of working within a start-up / scale-up organisation
- Experience of client query management tools and processes
- Fluency in another language
- Practical experience of working with remote teams
- Knowledge of programming / coding languages and applications
- Working knowledge of Microsoft applications
- Desire to develop technical skills to build effective solutions for the business
Benefits
- Headspace subscription
- Birthday off in addition to annual leave
- Access to Absorb Learning
- Improved family-friendly policies
- Hybrid working scheme
- Choose your tech
- 2 duvet days a year
- 1 volunteer day a year
- 4-week sabbatical after 4 years at Proxymity
- Workation- Our Workation policy means you can work anywhere in the world for up to 45 days per calendar year.
- Companywide parties twice a year
- Team socials
- A company wins programme
- Companywide panels on variety of subjects like diversity and inclusion, wellbeing etc.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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