Customer Experience Analyst at Fiserv implementing CX strategies and generating actionable insights for better client support. Collaborating across teams and preparing executive presentations based on data analyses.
About the role
- Call Center Rep assisting Call Center Team and internal departments while advocating for members. Responsible for resolving inquiries and maintaining systems to support managed care.
Responsibilities
- Support the Call Center Team and internal departments by advocating on behalf of members
- Help members navigate through the managed care system
- Resolve customer inquiries through multiple channels
- Data entry to maintain computer systems
- Upkeep of resources to remain current
- Coordination of special projects and events
Requirements
- 2 years - Customer service environment
- Basic MS Windows, Excel, Word, and Outlook experience
- Experience in a Healthcare setting (preferred)
- Customer service experience in a managed care environment (preferred)
- IDX experience (preferred)
Benefits
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Retirement 401(k) Savings Plan with employer matching
- Comprehensive benefits package
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Asesor telefónico para atención al cliente en Entel Chile, realizando ventas de productos móviles y hogar. Trabajo híbrido tras 1 mes presencial en Magdalena del Mar.
Agente Call Center for Entel Chile receiving user inquiries and offering products. Handling calls and closing sales after addressing customer questions.
Senior Solutions Architect leading evolution and support of digital and voice service architectures. Focused on omnichannel experience, integration, and conversational automation with agile squads.
Agente de Atendimento Ativo engaging restaurant partners through a food delivery app. Focus on sales strategies and enhancing partner visibility within the platform.
Telephone Advisor in Cross Selling receiving calls from Entel Chile users. Assisting inquiries and closing mobile or home product sales in a hybrid work environment.
Phone Advisor handling inquiries from Entel Chile customers, providing support and closing sales for mobile and home products. Seeking candidates with call center sales experience and hybrid work availability.
Customer Service Associate providing support through phone and written inquiries for Horizon Blue Cross Blue Shield of New Jersey. Delivering excellent customer service while adhering to quality standards.
Call Center Specialist responsible for scheduling patient care and facilitating information flow. Ensuring quality patient care through effective communication and information management.
Customer Service Representative providing billing support and performing collections management at AT&T. Working in a hybrid role, handling customer service interactions and negotiations.