Jr Operations Analyst at FULL Creative analyzing data for Contact Center performance. Working with teams to enhance operational efficiency and reporting processes.
About the role
- Director of Claims driving operational excellence and customer-focused experience at Protective Life. Leading a team to shape the future of Claims Operations in the Life & Health Claims organization.
Responsibilities
- Build an engaged, inclusive team aligned with strategic goals; coach, mentor, and promote professional growth
- Capture and act on beneficiary and employee feedback to ensure organizational alignment
- Oversee vendor relationships and outsourcing strategies to drive growth and optimize costs
- Ensure compliance through timely processes, reporting, and oversight of onshore/offshore operations
- Maintain cross-functional relationships and serve as SME for Claims operations and vendor best practices
- Participate as voting member to review and decide on complex or high-value claims
- Lead and support initiatives to streamline processes, enhance efficiency, and improve user experience
Requirements
- Bachelor’s degree in Business or equivalent experience
- 5+ years in management (claims management preferred) and financial services, ideally life insurance
- Proven ability to influence stakeholders without formal authority
- Strong communication, presentation, and interpersonal skills
- Advanced analytical and problem-solving skills
- Knowledge of claims regulatory requirements preferred
Benefits
- Health, dental and vision insurance
- Mental health benefits
- Employee assistance program
- Paid time off
- Paid parental leave
- Short-term disability
- Cultural observance day
- Contributions to healthcare accounts
- Pension plan
- 401(k) plan with Company matching
- ProHealth Rewards
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