Hybrid Client Relationship Manager

at Protection Group International

• Job title: Client Relationship Manager
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Client Relationship Manager nurturing high value accounts at PGI, a consultancy enhancing digital resilience for clients. Building long-term strategies and strengthening client relationships for sustainable growth.

Responsibilities

• Own and deepen relationships across a portfolio of strategic accounts, acting as a trusted partner to senior client stakeholders and advising on digital resilience and PGI’s specialist capabilities.
• Build long-term account strategies that support client objectives, strengthen renewal performance, and contribute to PGI’s growth ambitions.
• Lead client reviews, roadmap discussions, and forward planning sessions to maintain strong engagement and identify future opportunities.
• Identify and qualify new opportunities within existing accounts, supporting the development of well-costed proposals aligned to client needs and budgets.
• Maintain accurate revenue forecasting and contribute to quarterly and annual planning, ensuring strong visibility of account performance and pipeline.
• Communicate PGI’s full portfolio and value proposition clearly to maximise client value and unlock growth opportunities.
• Strengthen collaboration between Sales and Delivery to ensure seamless service, shared understanding, and effective management of client expectations.
• Work closely with project teams to manage risks, escalations, and delivery challenges while ensuring governance and internal processes are followed consistently.
• Coordinate with Marketing to support relevant campaigns, case studies, and thought leadership activity across your accounts.
• Maintain high standards of CRM hygiene and account documentation, supporting adoption of PGI’s CRM platform to improve reporting, forecasting, and commercial insight.
• Provide clear reporting on account performance, upcoming opportunities, and client sentiment, while supporting commercial governance and negotiation preparation.
• Ensure all engagements meet PGI’s quality and compliance standards, while representing client priorities in internal planning and management discussions.
• Contribute to PGI’s collaborative culture by sharing market insight, best practice, and supporting continuous improvement across the team.

Requirements

• Experience in account management, client success, or strategic business development, ideally within a business resilience or related professional services environment.
• Strong relationship-building skills, particularly with senior stakeholders and complex client environments.
• Excellent written and verbal communication skills, including proposal development and commercial discussions.
• A consultative mindset with the ability to understand client challenges and shape practical solutions.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• A proactive, collaborative approach with high personal accountability.

Benefits

• Health insurance
• Professional development opportunities
• Flexible working arrangements
• Diversity, Equity and Inclusion initiatives
• Accessibility commitment