Index Client Services Manager managing customer retention, adoption, and satisfaction across the Americas region with a focus on client experience. Collaborating with teams to enhance onboar...
About the role
- Associate at proSapient connecting clients with industry experts for insights and solutions. Role involves expert sourcing, communication, and project management in a hybrid working environment.
Responsibilities
- Understand Client Briefs: Receive and understand various client briefs, conducting initial research into new industries, companies and business topics to ensure a good base level of understanding of your client’s needs. Your business and commercial understanding will grow exponentially.
- Expert Sourcing: Having understood the client brief, a large part of your day will be spent sourcing experts on a global scale by:
- 1) Utilising our AI-driven Platform as a key source to find potential matches from within our existing network and
- 2) Utilising professional networking sites and other online resources to source new experts to join our network.
- Expert Communication: Employing a mix (Calls, Emails, Messaging, etc...) of outbound methods to reach experts, you’ll then engage with and vet to evaluate their suitability for the brief. These interactions are fantastic opportunities to learn more about an industry, build your professional network and hone your negotiation skills.
- Project Management: Work closely with your team to meet project deadlines and exceed clients’ expectations.
Requirements
- The drive to meet and exceed personal targets. Comfortable working in a fast-paced environment and **taking ownership of your own success.
- A client-focused mindset, committed to surpassing client expectations and delivering true value through **speed, quality and excellent service.
- Excellent communication skills with fluency in English at C1 level (the ability to speak other languages is a plus).
- A curious nature, enjoying the opportunity to learn about various industries and develop new skills.
- Enjoy working in a team and collaborating with others to achieve success.
Benefits
- Generous uncapped commission scheme that is designed to encourage and reward over performance - the sky is the limit!
- Hybrid working (a maximum of 3 days in the office)
- On top of the hybrid working policy, you can enjoy the flexibility of working remotely for up to 20 days extra each year, allowing you to tailor your work environment to your needs and embrace a change of scenery.
- Growth Opportunities- At proSapient, your career growth is as dynamic as the role itself! We offer multiple paths for career development, allowing you to tailor your journey based on your skills and interests.
- Enhanced Maternity & Paternity pay
- Enhanced sick pay (up to 10 days per year)
- Team outings- From quarterly gatherings to our annual winter & Summer parties, we love to celebrate, collaborate and have fun together!
- Health Insurance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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