Hybrid Product Designer

at Promise

• Job title: Product Designer
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $160,000 - $220,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Francisco, United States

About the role

• Product Designer at Promise creating beautiful, intuitive product experiences for government agencies. Leading design strategy and collaborating across teams to shape impactful solutions.

Responsibilities

• Shape design strategy for key product investments. Bring structure to amorphous, cross-cutting problem areas; define product primitives and patterns others can build on.
• Design end-to-end experiences. Create flows, interactions, and high-fidelity UIs that simplify complex, real‑world workflows for residents, caseworkers, and operational teams.
• Prototype to learn. Use rapid prototyping to explore approaches, validate with customers and GTM partners, and derisk big bets before we build.
• Evolve our design systems. Maintain and extend accessible, scalable components; ensure quality and coherence across surfaces.
• Partner across the business. Work shoulder‑to‑shoulder with PM/Forward Deployed Engineering to ship; collaborate with Sales to gather field insights, shape narratives, and enable adoption.
• Raise the bar. Lead critiques, mentor designers, and strengthen our product decision-making through clear storytelling and evidence.
• Close the loop. Instrument and learn from usage, support tickets, and qualitative research to iterate quickly post‑launch.

Requirements

• 8+ years designing complex, multi‑surface digital products (or equivalent impact), including substantial ownership at a senior IC level.
• A portfolio that demonstrates exceptional UI and interaction design, UX problem‑solving, and simplification of gnarly, horizontal problems.
• Systems thinking and experience building/evolving design systems at scale.
• Prototyping and research fluency—from framing hypotheses to running lightweight tests and synthesizing evidence.
• Storytelling and influence—clear writing, crisp visuals, and the ability to move a room from ambiguity to alignment.
• Cross‑functional muscle—comfortable partnering with PM/Eng and collaborating with Sales/Success on narratives, demos, and feedback loops.
• Nice to have: experience in fintech/govtech, payments or billing flows, accessibility and inclusive design, multilingual interfaces, or data‑heavy/AI‑assisted workflows.

Benefits

• 100% paid health coverage
• Generous PTO and sick leave
• Lunch, snacks, and coffee provided
• Company retreats
• Flexible Hybrid Work: We collaborate in office at least four days a week to stay connected and aligned as a team.