Hybrid Solutions Consultant

at Prolific

• Job title: Solutions Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, San Francisco, United States

About the role

• Solutions Consultant at Prolific, partnering with AI model creators to provide human data solutions. Responsible for client engagement, demonstrations, and technical advisory throughout the sales process.

Responsibilities

• Conducting deep discovery sessions with AI Researchers, technical program managers, and others to understand research workflows, pain points, requirements and objectives
• Design and deliver compelling, customized platform demonstrations and presentations that specifically address the customer’s unique research needs and clearly highlight the ROI and competitive advantages of Prolific
• Be an integral part of the sales/pre sales customer journey, including a close partnership with AEs on the customer journey
• Act as the primary technical contact for the sales and success teams, addressing complex questions related to data security, privacy, platform architecture, API integrations, and participant quality
• Scope, execute, and document successful technical validation activities, including pilot projects and PoC’s, ensuring a clear path to production adoption
• Drive the completion of technical and security portions of RFP’s, RFI’s, and customer security questionnaires in collaboration with legal and engineering teams
• Be a voice for and advocate of customer needs to internal stakeholders, including Product and services, sharing signals and needs from customers to influence future strategic direction.

Requirements

• 4+ years in a customer-facing strategic or enterprise solutions engineering/consulting role
• Strong understanding of API design, web technologies, data transfer/security protocols, and cloud architecture
• Exceptional verbal and written communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences (executives, researchers, developers, and program managers)
• Ability to become an expert in the AI research industry and its techniques to understand how human feedback provides demonstrable value to models and outcomes
• Willingness to travel as needed for client meetings and internal events
• Experience with proposals, information security standards, and alignment with technical buyers.

Benefits

• Competitive salary
• Remote working opportunities