Solutions Consultant at Prolific, partnering with AI model creators to provide human data solutions. Responsible for client engagement, demonstrations, and technical advisory throughout the sales process.
Responsibilities
Conducting deep discovery sessions with AI Researchers, technical program managers, and others to understand research workflows, pain points, requirements and objectives
Design and deliver compelling, customized platform demonstrations and presentations that specifically address the customer’s unique research needs and clearly highlight the ROI and competitive advantages of Prolific
Be an integral part of the sales/pre sales customer journey, including a close partnership with AEs on the customer journey
Act as the primary technical contact for the sales and success teams, addressing complex questions related to data security, privacy, platform architecture, API integrations, and participant quality
Scope, execute, and document successful technical validation activities, including pilot projects and PoC’s, ensuring a clear path to production adoption
Drive the completion of technical and security portions of RFP’s, RFI’s, and customer security questionnaires in collaboration with legal and engineering teams
Be a voice for and advocate of customer needs to internal stakeholders, including Product and services, sharing signals and needs from customers to influence future strategic direction.
Requirements
4+ years in a customer-facing strategic or enterprise solutions engineering/consulting role
Strong understanding of API design, web technologies, data transfer/security protocols, and cloud architecture
Exceptional verbal and written communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences (executives, researchers, developers, and program managers)
Ability to become an expert in the AI research industry and its techniques to understand how human feedback provides demonstrable value to models and outcomes
Willingness to travel as needed for client meetings and internal events
Experience with proposals, information security standards, and alignment with technical buyers.
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