Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Analyst responsible for consolidating data and analyzing results of social impact programs. Collaborating with various stakeholders to ensure accurate data collection and documentation processes.
Responsibilities
- Plan and execute data collection (quantitative and qualitative), including the design of instruments, timelines, and monitoring of responses;
- Conduct trainings for projects, providing technical guidance on applied monitoring;
- Support critical data analysis and produce executive reports, dashboards, and presentations for diverse audiences;
- Liaise with partner teams to ensure data consistency and proper information collection;
- Contribute to diagnostics, baseline studies, mid-term evaluations, and impact evaluations;
- Ensure systematization and documentation of processes and lessons learned.
Requirements
- Prior experience in monitoring and impact evaluation, especially in social, environmental, educational, or cultural projects;
- Proficiency with data analysis tools (advanced Excel, Power BI, or similar);
- Familiarity with data collection tools (e.g., Google Forms, SurveyMonkey);
- Strong written communication skills and ability to produce clear, data-driven reports;
- Organized, analytical thinker with an investigative mindset;
- Comfortable with and curious about technology — our day-to-day requires deep engagement with all solutions offered by Simbi;
- Experience in corporate strategy is a plus;
- Systemic perspective and a proactive, solution-oriented approach;
- Cooperative mindset, active listening, and ability to work well with diverse teams;
- Experience prioritizing tasks to effectively manage the team’s working hours.
Benefits
- Health insurance
- R$700.00 in unrestricted balance on the Flash card
- Paid day off on your birthday
- Access to a corporate learning platform for career development
- Paid time off
- Potential annual bonus
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