Working student supporting Customer Success at VAARHAFT, a young startup focused on the authentication of digital media. Engage with customers to ensure smooth product usage and build relationships.
About the role
- Client Success Manager for Progyny managing mid-market employer relationships and driving growth opportunities. Building client accounts in the Northeast region with a focus on healthcare benefits.
Responsibilities
- Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor and deliver customer-centric solutions
- Build relationships with consultants and brokers, recognizing the value they bring to our clients
- Successfully manage upsells of new product lines and renewals of current clients
- Effectively plan, negotiate and influence the interactions and relationships with customers, their brokers/consultants and internal team members to achieve strategic account goals
- Deliver regular reporting to customer including plan performance and service results
- Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer
- Develop a strategic plan for a mid-market size book of business to efficiently meet role objectives
Requirements
- 3-5 years of experience in Client Success, Account Management, or relationship management, ideally within the employer benefits or insurance industries
- Proven track record of working with mid-sized employers for client relationship management and consultation within health care benefits segment
- Excellent negotiation, collaboration, and listening skills
- Excellent messaging, positioning and presentation of information for client impact
- Strong project management skills
- Strong business and financial acumen
- Ability to work under pressure and prioritize responsibilities
- Prior success in a fast-growing organization
- Resides in the Northeast region of the US
Benefits
- Paid family and parental leave
- Preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support)
- Family and pet care fund
- Menopause and midlife care
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Learning and development programs to help you grow professionally and a mentorship program
- Company social events to include annual volunteer day and donation matching
- Flex days (3 days a week in the office)
- Onsite meals and snacks for employees reporting into our NY office
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager II ensuring customer satisfaction and driving product adoption at Meltwater. Collaborating with teams to provide strategic support and maximize customer value in a hybrid role.
Manager of Customer Success at BlueCat, driving strategy and inspiring teams to elevate customer experiences across complex networks.
CRM Operations Manager for Veepee implementing campaigns and collaborating with various teams. Managing projects, user testing, and optimizing processes for marketing initiatives.
Operations Manager responsible for enhancing Customer Success through data - driven strategies at a Berlin healthtech startup. Focused on customer experience, efficiency, and process optimization.
CRM Specialist at METRO driving engagement through data - driven direct marketing efforts. Collaborating across teams to enhance effectiveness of marketing strategies using Microsoft Dynamics 365.
CRM Analyst supporting marketing campaigns for a major jewelry brand in Brazil. Collaborating with teams to analyze customer behavior and optimize CRM strategies.
Customer Success Assistant engaging with clients through various platforms. Supporting store teams and addressing customer needs focused on relationship building and satisfaction.
Senior Client Success Manager managing high - value accounts and driving client satisfaction for healthcare providers. Ensuring effective platform engagement and retention in a high - growth startup environment.
Senior Microsoft Dynamics 365 CRM Consultant leading design, configuration, and deployment of CRM solutions. Collaborating with stakeholders to translate requirements into scalable CRM systems.