Forward Deployed Engineer at Safety Radar building AI risk assessment modules and engaging with clients. Focusing on technical implementation and client partnership for safety risk management.
About the role
- Specialized Customer Success Manager driving adoption and value realization for AI-powered Contract Lifecycle Management workflows. Engage with customers to unlock full value through strategic partnerships and success plans.
Responsibilities
- Serve as a strategic partner to customers, guiding them through workflow redesign, process optimization, and operating model shifts required to unlock the full value of CLM.
- Design and own structured success and adoption plans aligned to the Specialized Customer Success framework (personas, adoption definitions, maturity milestones, and standard engagements), tailored to each customer’s starting point and objectives.
- Lead proactive, planned customer engagements (e.g., onboarding, value realization, optimization, and roadmap alignment) that accelerate adoption and maturity.
- Use product usage data, health indicators, and customer feedback to assess adoption, prioritize efforts, and adjust success plans based on what is driving measurable value.
- Collaborate cross-functionally with Sales, Core Customer Success, Services, Product, and Operations to deliver cohesive, reusable engagement motions and ensure clear handoffs and ownership.
- Act as a trusted advisor to senior stakeholders across Legal, Procurement, Finance, and IT, translating CLM capabilities into clear business value.
- Prepare and deliver executive briefings that highlight progress, outcomes, risks, and opportunities.
- Identify and cultivate customer champions and advocacy opportunities in partnership with Sales, Marketing, and Product.
- Contribute to continuous improvement of Specialized CS motions by sharing learnings, refining playbooks, and helping standardize approaches that can scale without increasing cost to serve.
Requirements
- 3+ years of experience in a customer-facing services role (Customer Success, Consulting, Engagement Management, or similar) within complex SaaS environments.
- 3+ years of experience managing customer relationships focused on adoption, value realization, and long-term success.
- 3+ years of Contract Lifecycle Management (CLM) experience required.
- Proven ability to lead complex, strategic customer engagements with multiple stakeholders.
- Strong experience using data and adoption metrics to assess maturity and tell a compelling value story.
- Excellent verbal and written communication skills, including executive-level facilitation.
- Demonstrated ability to collaborate effectively across Sales, Services, and Product.
- Comfortable operating in evolving, incubating environments where motions are being refined and scaled.
- Ability to travel up to 15%
Benefits
- Workday Bonus Plan or role-specific commission/bonus
- Annual refresh stock grants
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Analista de Customer Success Jr managing a portfolio of small clients at a tech startup. Focusing on engagement and retention while preventing churn.
Analyst focused on customer success in the pharmaceutical industry, ensuring compliance and client satisfaction while working closely with internal teams.
Strategic Customer Success Manager ensuring long - term success for enterprise clients at SOCi. Nurturing client relationships and driving product adoption to achieve business goals.
Customer Engagement Specialist enhancing the customer journey at Perry Homes. Managing digital leads and ensuring high - quality customer experiences across platforms.
Senior Customer Success Manager responsible for the complete customer journey in a B2B SaaS startup. Driving client satisfaction and engagement throughout onboarding, support, and account management.
Customer Success Specialist providing support and advice on energy contracts for clients in France. Focus on enhancing customer experience and operational excellence in the energy sector.
Therapeutic Area Strategy Head leading a team in creating holistic portfolio strategies for Novartis. Focusing on cardio - renal - metabolic innovations and managing cross - functional collaborations.
Customer Success Analyst managing a portfolio of enterprise accounts for PerkinElmer's analytical solutions. Leveraging data to drive customer adoption and ensure long - term growth.
Customer Success Manager driving revenue growth and customer satisfaction for micro SMEs at Sleek. Innovating across corporate secretary, accounting, and fintech payments sectors.